Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how altoique collects, uses, and protects your personal information when you interact with our website and services. We are committed to safeguarding your privacy and handling your data responsibly in accordance with applicable data protection regulations.

Who We Are

We are the data controller responsible for processing your personal information. Our organization operates in the precision metal cutting and custom steel fabrication industry, serving manufacturers throughout the Czech Republic and beyond. We take our responsibility as a data controller seriously and implement appropriate safeguards to protect your information.

Information We Collect

We collect various types of information depending on how you interact with our website and services. When you contact us through our website forms, we collect your name, email address, phone number, company information, and any message content you provide. We automatically collect technical information such as your IP address, browser type, operating system, and pages visited through server logs and analytics. We use cookies and similar tracking technologies to understand how you use our website and improve your experience.

Legal Basis for Processing

We process your personal information based on several legal foundations. Your consent is obtained when you fill out contact forms or subscribe to communications. We rely on legitimate interests to analyze website usage and improve our services. Legal obligations may require us to process certain data for regulatory compliance. In some cases, we process information necessary to provide you with requested services or products. All processing activities are conducted transparently with your awareness.

How We Use Your Information

We use your personal information to respond to your inquiries and provide information about our products and services. Your data helps us improve our website functionality and user experience. We use contact information to send you updates about new services, industry news, and promotional materials only when you have opted in. Technical information assists us in maintaining website security, detecting fraud, and ensuring compliance with our terms. Analytics data helps us understand customer behavior and optimize our business operations.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months following your last interaction with us, allowing us to maintain communication history for customer service purposes. Analytics and cookie-related data are retained for up to 12 months to analyze trends and improve our services. Server logs containing technical information are maintained for up to 12 months for security and troubleshooting purposes. If you request deletion of your information, we will remove it within 30 days unless legal obligations require us to retain it for longer periods.

Your Rights

You have fundamental rights regarding your personal information. You can request access to any personal data we hold about you and receive a copy in a structured, commonly used format. You have the right to correct inaccurate or incomplete information. You can request deletion of your data, though we may retain it if required by law or for legitimate business purposes. You have the right to restrict how we process your information and to object to certain processing activities. You can withdraw consent at any time without affecting the lawfulness of processing conducted beforehand. To exercise any of these rights, contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website performance. Essential cookies are necessary for website functionality and security. Analytical cookies help us understand how visitors interact with our site, allowing us to improve content and features. Marketing cookies track your interests to provide relevant information about our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. More detailed information about cookies is available in our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure server infrastructure, and restricted access to personal information. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. If a data breach occurs, we will notify affected individuals as required by law.

Third-Party Services

We may use third-party service providers to assist with website hosting, analytics, email communications, and customer support. These providers process your information only as necessary to provide their services and are bound by confidentiality agreements. We carefully select providers who maintain appropriate data protection standards. Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. By using our services, you consent to such transfers.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper parental consent, we will delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be notified to you through email if we have your contact information, or by posting a prominent notice on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority responsible for your jurisdiction. In the Czech Republic, this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů). You can file a complaint if you believe we have violated your data protection rights or handled your information inappropriately. Contact the authority directly for assistance with your complaint.

Contact Us

If you have questions about this Privacy Policy, concerns about your personal information, or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Phone: +420 724 561 893

Address: Nerudova Street 28, Brno, 602 00, Czech Republic